Question 1

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders, view order history, save shipping addresses, and access exclusive member discounts.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, CashApp, and Venmo for your convenience. All transactions are processed securely.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement, provided production has not yet begun. Since our items are custom made, once production starts, orders cannot be changed. Please contact us immediately at support@123bots.com if you need to make changes.

Question 4

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! We offer special pricing for bulk orders, events, and businesses. Contact us with your requirements for a custom quote.

Question 5

Is there a minimum order amount?

Accepted Answer

No, there is no minimum order amount. However, orders over $75 qualify for free standard shipping within the United States.

Question 6

How long does shipping take?

Accepted Answer

Production typically takes 2-5 business days as each item is custom made. After production, standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers within 1 business day.

Question 7

Do you ship internationally?

Accepted Answer

We primarily ship within the United States. For international shipping inquiries, please contact us for availability and shipping quotes.

Question 8

How are products packaged for shipping?

Accepted Answer

All items are carefully packaged to prevent damage during transit. Fragile items like tumblers and mugs include extra padding. Apparel is folded neatly in protective packaging.

Question 9

Can I ship to a P.O. Box?

Accepted Answer

Standard shipping can be delivered to P.O. Boxes. However, expedited and overnight shipping methods require a physical street address.

Question 10

How can I track my order?

Accepted Answer

Once your order ships, you will receive an email with tracking information. You can also log into your account to view tracking details for all your orders.

Question 11

What products do you offer?

Accepted Answer

We offer a wide range of custom printed products including t-shirts, tumblers, mugs, hoodies, hats, mousepads, and more. Check out our collections for holiday themes, cruise merchandise, Hawaiian designs, and custom options!

Question 12

Can I request a custom design?

Accepted Answer

Absolutely! We love creating custom designs. Use our "Request Custom Design" feature or contact us with your ideas. We'll work with you to bring your vision to life.

Question 13

What file formats do you accept for custom designs?

Accepted Answer

We accept PNG, JPG, PDF, and vector files (AI, EPS, SVG). For best results, we recommend high-resolution images (300 DPI or higher) with transparent backgrounds when applicable.

Question 14

How do I know what size to order for apparel?

Accepted Answer

Each product page includes a size guide with detailed measurements. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Question 15

Are your tumblers dishwasher safe?

Accepted Answer

We recommend hand washing our printed tumblers to preserve the design quality and longevity. Hot water and mild soap work best. Avoid abrasive scrubbers.

Question 16

What printing methods do you use?

Accepted Answer

We use high-quality direct-to-garment (DTG) printing for apparel and sublimation printing for drinkware and other items. Both methods produce vibrant, long-lasting prints.

Question 17

Will the colors match exactly what I see on screen?

Accepted Answer

We strive for accurate color reproduction, but slight variations may occur due to differences in monitor settings and printing materials. If exact color matching is critical, please contact us to discuss.

Question 18

How long will the print last?

Accepted Answer

Our prints are designed to last! With proper care (following wash/care instructions), apparel prints typically last the life of the garment. Tumbler and mug prints are scratch-resistant and durable.

Question 19

Can I see a proof before my order is produced?

Accepted Answer

For custom designs, we provide a digital proof for your approval before production begins. Standard catalog items ship as shown on the website.

Question 20

What is your return policy?

Accepted Answer

Due to the custom nature of our products, we cannot accept returns on personalized items unless they are defective or damaged. Non-personalized items may be returned within 14 days if unused and in original condition.

Question 21

What if I receive a damaged or defective item?

Accepted Answer

We stand behind our quality! If you receive a damaged or defective item, contact us within 48 hours with photos of the issue. We'll send a replacement at no charge or provide a full refund.

Question 22

How do I request a refund?

Accepted Answer

Contact us at support@123bots.com with your order number and reason for the refund request. Refunds are processed within 5-7 business days after approval.

Question 23

How can I contact customer support?

Accepted Answer

You can reach us at support@123bots.com or through our Contact page. We typically respond within 24-48 hours during business days.

Question 24

What are your business hours?

Accepted Answer

Our customer support team is available Monday through Friday, 9 AM to 5 PM EST. Orders placed outside business hours will be processed the next business day.

Question 25

Do you have a physical store?

Accepted Answer

We are primarily an online store. This allows us to offer competitive prices and serve customers nationwide. Check our website for any upcoming pop-up events or local markets!

Frequently Asked Questions

Ordering & Account

Shipping & Delivery

Products & Customization

Design & Printing

Returns & Refunds

Support & Contact

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